Licensing Specialist

The Licensing team provides support to the Practice Operations and Clinical organizations in order to support critical business objectives around clinician licensing. This includes development and enforcement of policies and procedures; administrative support for obtaining and maintaining state licensure for all clinical staff; collaboration with the Credentialing team to ensure accurate maintenance of clinician information; and partnering with the Clinical Liaison teams to ensure successful licensure necessary to support member volumes.

Responsibilities:

• Ongoing process and documentation maintenance activities to ensure adherence to guidelines and successful credentialing and accreditation;
• Initiate and facilitate licensing activities for new and existing clinicians of all types, including but not limited to physicians, nurse practitioners, physician assistants, social workers, psychologists and professional counselors;
• Perform “white glove” licensing on behalf of clinicians;
• Ensure successful completion of licensing plans assigned to clinicians and appropriately escalate issues that jeopardize this success;
• Support accurate maintenance of clinician information necessary to meet regulatory and partner obligations;
• Support the selection, implementation and maintenance of tools and resources for license management, including CME/CEUs and license renewal;
• Provide logistical support for clinical team members, partnering closely with clinical care managers;
• Find innovative ways to solve problems and iterate on existing processes;
• Communicate risks, obstacles and milestones to leadership;
• Post-project assessments to continually measure impact of process improvement efforts;
• Support special projects including clinician workflows, licensing strategy, and other regulatory-related topics.

Qualifications:

Minimum of 2 years experience directly licensing clinicians, preferably both behavioral health and medical license types (eg. LCSW, PsychD, LPC, MD/DO, NP, etc)

Excellent skills in oral and written communication, and cross-functional collaboration

Ability to work with highly confidential information is required

• Meticulous about details and learns from every mistake so that they don’t happen twice

Strong results orientation

Independent problem solving & decision making skills

Ability to handle multiple tasks at a time

Candidates must be service oriented, self-confident, and dependable

Must work with a high sense of urgency in a fast paced environment

Must be effective and efficient working in a team environment

• Adept at identifying opportunities for improvement and areas of concern and speaking up when they are found

The United States new hire base salary target ranges for this full-time position are:

$27.00 - $38.78 per hour + equity + benefits

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.